Returns, Refunds & Complaints Policy at Florist Swiss Cottage

Our Commitment to Fresh Flowers in Swiss Cottage

As a trusted local florist in Swiss Cottage, our priority is to deliver exceptional flower arrangements to households and businesses within our community. Your satisfaction is embedded at every step of our service. We proudly stand behind our Fresh Flowers Guarantee, ensuring every bouquet arrives vibrant and beautiful.

Fresh Flowers Guarantee & Freshness Window

We understand that receiving the freshest blooms makes every occasion special. That’s why all flower deliveries from Florist Swiss Cottage are covered by our Fresh Flowers Guarantee. We promise that your flowers will remain fresh for at least 5 days from the date of delivery, provided they are properly cared for as per our care instructions. If your order falls short of this expectation, we want to know so we can make things right.

Damaged-on-Arrival Policy

If flowers or arrangements arrive damaged or not in perfect condition, please inform us as soon as possible. To help us resolve the issue swiftly, we may request a photograph of the damaged item within 24 hours of receipt. Once we confirm the damage, you will be eligible for a replacement or a full refund, based on your preference.

Refund & Replacement Options

We aim to make the refund and replacement process straightforward. After reviewing your concern, you can choose between a prompt refund or a replacement delivery:

• Replacement: We will arrange for a fresh bouquet to be delivered at the earliest possible opportunity.
• Refund: If preferred, you may request a full refund for the affected items. Refunds are processed using the original payment method and will generally appear within 5-7 business days.

Our top goal is your satisfaction. Please note, for claims related to freshness, we ask that you notify us within the 5-day freshness window so we can resolve the matter quickly.

Complaints Process

We deeply value your trust and welcome any feedback to help us improve our service. If you are dissatisfied with any part of your order, our complaints process is designed to be hassle-free and accessible:

1. Contact us with your order details and concerns. Please include photos if the issue relates to the quality or condition of flowers.
2. Our team reviews every complaint thoroughly and aims to respond within one business day.
3. Once investigated, we will contact you with a resolution, offering either a replacement or a refund, as appropriate.

At Florist Swiss Cottage, we take every complaint seriously because we believe your complete happiness is the foundation of our local reputation.

Trusted Local Service

Florist Swiss Cottage is an established part of the Swiss Cottage community, serving both households and local businesses with pride. Our dedicated team is committed to resolving any issues with speed and care. Thank you for choosing a local florist you can trust for every special moment.