Welcome to Florist Swiss Cottage. These Terms and Conditions govern the use of our website and the purchase of flower delivery services by customers in Swiss Cottage and surrounding areas. By placing an order on our site, you confirm that you have read, understood, and agree to be bound by these Terms and Conditions, alongside our Privacy Policy and other applicable policies. Please review them carefully before making a purchase.
Florist Swiss Cottage provides an online flower ordering and delivery service, optimised for residents and businesses located in Swiss Cottage and nearby areas. By making a purchase, you confirm that you are eighteen years or older, are legally capable of entering a binding contract, and reside or request delivery within Swiss Cottage or its surroundings.
To place an order for flower delivery, simply browse our selection on the website, choose your preferred floral arrangement, select delivery details, and proceed to checkout. You must provide complete and accurate personal and delivery information to avoid delays or failed delivery attempts. Once your order is received, you will receive an order confirmation outlining the items purchased and the anticipated delivery date and address. This confirmation serves as your receipt. Should there be an issue with your order, including payment processing difficulties or stock unavailability, we will contact you as soon as reasonably practicable to offer an alternative solution or process a refund.
While we endeavour to maintain an accurate and up-to-date inventory of flowers and arrangements, all products are subject to availability. Seasonal variations, supply disruptions, or unexpected demand may mean that certain flowers or packaging are temporarily unavailable. In such cases, we reserve the right to substitute with items of equal or greater value, matching as closely as possible to the chosen floral style and colour theme. If a significant change is required, we will make reasonable efforts to notify you before proceeding.
All prices for products and delivery services are clearly displayed in British Pounds Sterling (GBP) and include any applicable VAT. We reserve the right to alter prices at any time, but changes will not affect confirmed orders. Payment is required in full at the time of order placement. We accept most major UK debit and credit cards as well as other forms of electronic payment as advertised on our website. Your payment information is processed securely in accordance with applicable regulations and our Privacy Policy. We do not accept cash payments upon delivery.
We offer flower delivery services throughout Swiss Cottage and adjacent localities as specified on our website. Deliveries are available on selected dates and within designated delivery windows. During peak periods such as Valentine’s Day, Mother’s Day, and Christmas, delivery times may be extended. While we strive to meet your requested delivery date, all delivery times are estimates and not guaranteed, save where otherwise expressly stated. It is your responsibility to ensure accurate delivery details, including recipient name, address, and contact information. Failed or delayed deliveries due to inaccurate information are not eligible for refunds or redelivery free of charge. In cases where no one is available to receive the delivery at the address provided, our courier will attempt to leave the flowers in a safe location or with a neighbour, and a delivery note will be provided where possible. If this is not feasible, we may attempt a redelivery for an additional charge.
You may cancel or amend your order for flower delivery in Swiss Cottage provided we receive your request at least 24 hours before the scheduled delivery time. Cancellations received within the notice period will receive a full refund processed via the original payment method. Orders cancelled within 24 hours of the agreed delivery time may not be refunded, especially once floristry work has commenced or the flowers have left our store. If you wish to amend your order (such as changing the delivery address, message, or selected bouquet), please contact us as soon as possible. We will do our best to accommodate changes, subject to operational constraints and availability. For orders placed and delivered on the same day, cancellations or amendments are not guaranteed.
Due to the perishable nature of flowers, returns are not generally accepted. If you are dissatisfied with the quality or freshness of the flowers delivered, please contact us within 24 hours of receipt. To process a potential refund or replacement, we may request photographic evidence of the issue. At our discretion, and subject to investigation, we may offer a replacement, partial or full refund, or alternative resolution. Refunds will be made to the original payment method. Please note that claims made beyond 24 hours from the delivery timestamp may not be considered.
It is your responsibility to thoroughly review and provide accurate delivery information. You should also ensure someone is available to receive the flowers at the delivery location, unless specific instructions for leaving the delivery in a safe place have been given and accepted. Upon receipt, we recommend customers promptly unpack and place flowers in water to preserve freshness and longevity. Florist Swiss Cottage is not responsible for any deterioration in product quality owing to delays in collection or incorrect care after delivery.
We make every effort to ensure that product images and descriptions accurately represent the arrangements and flowers available for delivery in Swiss Cottage. However, as flowers are natural products and each arrangement is individually hand-crafted, some variations in colour, flower variety, and arrangement size may occur. Props or non-floral additions used in images are for display or staging purposes only unless otherwise specified in the product description.
Florist Swiss Cottage’s liability to you is limited to the price paid for the ordered products and delivery. We shall not be liable for any indirect, consequential, or special losses arising from your use of our website, services, or the delivery process, including but not limited to loss of business, loss of revenue, or emotional distress caused by non-delivery or delay. Nothing in these Terms excludes or limits liability for death or personal injury that is solely and directly caused by our negligence, or for fraud or fraudulent misrepresentation. Your statutory rights as a consumer under UK law are not affected by these limitations.
We shall not be held liable for failures or delays caused by events beyond our reasonable control, including but not limited to severe weather, strikes, supply interruptions, pandemics, or governmental actions. Should such an event impact your order, we will inform you as soon as possible and take reasonable steps to minimise disruption.
All content on the Florist Swiss Cottage website, including but not limited to images, text, graphics, and branding, is protected by intellectual property laws. You may not use, reproduce, or distribute any part of our site or its content for commercial purposes without our prior written consent.
We reserve the right to update or change these Terms and Conditions at any time. Amendments will be effective from the date of posting on our website. You are encouraged to review this page periodically to stay informed of any changes. Continued use of our services after changes have been made indicates your acceptance of the revised Terms and Conditions.
These Terms and Conditions are governed by and construed in accordance with the laws of England and Wales. Any disputes arising from or relating to these Terms or the provision of our services shall be subject to the exclusive jurisdiction of the courts of England and Wales.
If you have any questions regarding these Terms and Conditions, have concerns about your order, or require assistance with any aspect of our flower delivery service in Swiss Cottage, please refer to our website’s customer support page. Our team is committed to providing timely and professional support to all customers in Swiss Cottage and the surrounding areas.
By placing an order for flower delivery or otherwise using the Florist Swiss Cottage website, you agree to abide by these Terms and Conditions. These terms apply to all customers and orders for flower delivery services in Swiss Cottage and adjacent localities. If you do not agree to these terms, you should not use our website or place an order.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Swiss Cottage, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Swiss Cottage.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
